Customer Success
Customer Success Manager
Own a portfolio of accounts from onboarding through renewal. You'll drive product adoption, reduce churn, and be the internal voice of the customer.
Tilburg / RemoteFull-timeMid
What you'll do
- Onboard new customers and get them to first value fast
- Run quarterly business reviews and track adoption health
- Proactively identify at-risk accounts and intervene early
- Work with product to surface patterns and prioritise improvements
- Expand accounts by introducing new modules when the timing is right
What we need
- 2+ years in customer success or account management for a SaaS product
- Empathy for non-technical users running operational businesses
- Comfortable running product demos and training sessions
- Organised — you'll manage 40+ accounts simultaneously
- Fluent Dutch and English
Ready to apply?
Send your CV and a short note to [email protected] with the role title in the subject line.